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| Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page. | |
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"Let me start by saying all I was looking for was a good bike at a good price.I found the bike I was looking for on ebay,I did not know that it was a dealership that was selling the bike at first.I was surprised that the questions I had were answered right away and even the calls I made responded too in a timely response.Long story short,I was the high bidder and got the bike.Drove 235 miles one way to get the bike,expecting just to hand over the cash and throw the bike in the truck.What I didn't expect was a tour of the facility,Met everyone in the place,Excellent crew by the way.The facility is outstanding,Very clean,very professional.They even gave me a demo on the bike.I hate driving,however this place made the journey worth the trip.I would definitely recommend them to anyone looking to buy or for service.
Thank you for a pleasant buying experience.
George Boston,
Bakersfield,Ca. "
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| By: George Bakersfield,CA |
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"Upon moving to San Diego in 1999 i searched out all of the bike shops in town. I've tried them all and H.O.M. is the only place that feels like H O M E. The knowledgable staff always takes the time to help you find the right part for your bike, the best fit for a helmet, special ordering a hard to find item or mounting your race tires and NOT scratching the rims! It's called customer service"
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| By: william santee,CA |
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""House" needs to change their slogan from "it's all about the ride" to "it's all about the customer". In an age where customer service has gone by the way side, the management, sales and service folks at House know how to treat and take care of a customer. I had been away from riding for about 20 years and when I went to SD House to look at bikes, the salesmen, Paul took the time to ask me the right questions. He spent the extra time to ask me about my riding background, what I would be using the bike for, what I expected from the bike and the dealer and just about me. Without up selling, Paul fit me to the bike I needed, wanted and could afford. The service department is open and helpful. They have a clean shop, which translates to they take care of their "house" (pun intended) so they will take care of your ride. The entire staff is courteous, friendly and nice to be around. You can buy a bike in several places in San Diego, but if you want a bike with a dealer you can trust to take care of not just your ride, but YOU too, go to San Diego HOUSE OF MOTORCYCLES. Paul, Sean, Jeff, Jay, Soun... YOU GUYS ROCK! Thank you for the great experience and even better ride."
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| By: James San Diego,CA |
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"PURCHASED 4 MOTORCYCLES AND ONE CAR AND HELPED HUNDREDS OF PROSPECTS WITNESS HOW EASY AND FUN IT CAN BE TO PURCHASE THE UNIT THAT BEST FITS THEIR NEEDS AND WOULDNOT LET ANYONE I KNOW BUY ANY WERE ELSE.THAY MAKE IT HARD NOT TO BUY AT THE HOUSE.Ask anyone who knows the history of the house of motorcycles and thay will agree that the stores 40 plus years of success started with a honest family that knew how to treat people and continues to influence the way the store is today.This is just one honorable mention of the many that occurred over the 6 years I was employed there.Unlike my past employers house provided health insurance.During a routine doctor visit I was rushed to the closest hospital and was informed that I desperatly needed brain surgery and then a possible heart transplant. House was there with me the whole way without hesitation thay continued to treat me like family paying my monthly insurance in full.Shortly after my diagnosis America Power Sports Corp. upgraded our insurance from a HMO to a PPO now allowing me access to the best medical team in the country. After implanting a difibulator and a successful brain surgery I returned to work. The familiar family like atmosphere that I remembered never felt so real.But because of my medical advisors request for me to take a leave of absence to prepare for a transplant the last 18 months was the end of my career in San Diego.I am only one of the many customers and employees that have been influenced by the most talented inovators and leaders of the most fun and easiest place for any thing powersport related THE HOUSE OF MOTORCYCLES home of the most knowledgeable and customer focused team defining integrity every day.As stated by the industries most successful mentor Jerry Gilding that PEOPLE MATTER MOST and because of this house has become the most revisited and referred to dealership of local enthusiasts. "GET ERR DUN" AT THE HOUSE! personal thanx to J.G. K.L. LINDA L.M. G.W. S.W. E.B. A.L. CHAVA JEFF B. D.G. S.H. MELO JAY LEE H.N. D.L. I.M. ANGEL BETTY and everyone who let me help them buy a bike.dugyle@yahoo.com "
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| By: DOUG BOISE,ID |
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"Had 2 new tires put on my Kawasaki today. My service advisor Mike, is awsome. Great customer service, and they had my bike done quickly, even though I told them I didnt need it back anytime soon. Will definitely come back for all of my parts and service. Low prices too."
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| By: John San Diego,FL |
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"I dropped by your business to check out some used bikes and get an idea of what bike I really wanted to purchase. Your sales consultants Ray Bilbrey and Mike Gardner were great! They allowed me to test ride a couple of your used bikes and introduced me to a great bike. They had me sold on a new SV650 and made me an excellent offer I planned on accepting. It was still a little more then I wanted to spend, but is was an excellent price for a new bike. While I was lining up my financing (Got a rate of 6.49% at Addison Avenue!)I ran across a slightly used bike for $2000 less. The bike only had 3700 miles and was in new condition, I just couldn't pass up. Still I feel really bad I didn't buy a bike from you, you did earn my business. I'll definately go to you for my next new bike and refer people to your great service.
Again I want to thank Ray and Mike for their excellent service and expertise. They are as asset to your company and deserve to be reconized for their work. "
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| By: Robert San Marcos,CA |
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"I finally found a few minutes and wanted to let the staff of House of Motorcycles know how much I appreciated the support they showed us all during the Sportbikeswest.com/House of Motorcycles track day at Pahrump. I've been doing track days for years with various organizations and this one was by far the best I've ever had the pleasure of attending. Thanks H.O.M. for the great event and the fantastic prizes. I didn't win anything this time but hopefully you'll be doing more track days in the future and I'll get another chance. Thanks again for putting on such a wonderful event. Well done!!!!!!"
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| By: Anonymous Coronado,CA |
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"I just wanted to say a big thank you to you guys for supporting our trackday with SBW this weekend. I've been wanting our local dealerships to get more involved with the trackday scene, that way there are other places to go for work than Lee's Cycle. Your generous donations have definitely won me over for all the services I don't do myself. I'll definitely be mentioning you guys if anyone asks about bikes too. You may want to think about offering some sort of deep discount crash repair program at trackdays you sponsor... Just a thought. Thanks again!"
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| By: Leonard San Diego,CA |
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"I would like to thank OSCAR&JP(El Cajon blvd loc) for helping me out on my purchase of a SUZUKI GSX-R600!..The bike is awesome, fun to ride and still in real good shape for an '05, they made sure that everything was working properly on the motorcycle, fully serviced and detailed before i rode off the lot with it. THANKS GUYS!"
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| By: Alfonso san diego,CA |
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"My compliments on your excellent customer oriented staff. I purchased a scooter from Doug Wiley a couple years ago & it was very professionally handled. I since sold it & came in yesterday with a problem on my new bike purchased from a private party. Tony & Brad in the service department listened to my dilema & said they could help me & not to worry as it wasn't as big a deal as I was making it out to be. Brought it in for service & they took care of me right away & didn't even charge for the frozen oil drain bolt fix I was fretting about!. The parts guy, Henry, got me exactly what I needed, and the cashier Ellie was so nice and courteous (and cute) - - my worries were over and it didn't cost me an arm and a leg as your competition had advised it might! I can't say enough about the experience & you still have my dedication as a customer. The other bike dealers in SD could take a lesson or two from you all - - you guys "get it"
Regards,
Jim"
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| By: Jim SD,CA |
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"Steve Harber and his team are the best in the business.
The service department is top notch, too.
I travel from Murrieta, past other dealerships, to the House because you are THAT good!
Thank you!"
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| By: Bill Murrieta,CA |
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"My wife and I purchased 2 Honda TRX300 atv's from Cal. He provided us with the best customer service ever with no presure to buy. Cal was friendly, helpful, and knowledgable. Whenever I had a question or needed assistance, he would go out of his way to help me. Cal even came to my home to assist me with a technical problem with my ATV. We could not have asked for better customer service. Cal is a valuble asset to House of Motorcycles.
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| By: RAYMOND SAN DIEGO,CA |
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"My Rhino was no spring chicken. I had heard all the good things about guys coming in on off days to "take care of customers". But boy did the guys at House make it happen! I was so worried. It was my first time. I have nothing but good memories. How special that they would take time to be so gentle and attentive with me. I was not their first, but they made it feel that way. Thanks, guys!"
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| By: Sam Oakland,CA |
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"ALL I CAN SAY IS RUNE BABY RUNE"
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| By: LEE OCEANSIDE,CA |
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"Shortly after moving to San Diego I needed new tires on my bike. After contacting several shops in the area without finding the right size I called the House of Motorcycles. You had the tires I needed, they were on sale and they could be mounted on Saturday while I waited. The work was performed professionally and my bike was ready at the time promised.
Since I was treated as a valued customer by your service department, when it was time to trade my bike in for a new Goldwing the House of Motorcycles was my first stop. I was fortunate enough to have been met by Doug Wiley. Again I was treated as a valued customer. Doug listened to what I wanted. He didn’t try to sell me anything, he listened to hear what I wanted and answered my questions. It was obvious that his goal was to meet my needs, not his. The only 07 Goldwing available was just out of the crate and being dealer prepped. He took my wife and I out to the set up area to see it and even had my wife climb aboard to see how it felt.
We pretty much decided on what equipment level we wanted that day, but wanted to see the colors in person before making a final decision. I told Doug that after we saw the 07 colors in person we would come back and give him the opportunity to sell us one. Doug actually found what dealers in the area had 07 Goldwings so that I could go see them in person. We spent a Saturday visiting dealers looking at the 07 colors. We decided on orange and called Doug that late that afternoon. Although the next day, Sunday, was his day off he met us at the House of Motorcycles to work out the details. Doug made the experience a pleasure. I never felt that he was being anything but 100% honest and upfront. We quickly came to an agreement that satisfied us both. We traded in our Kawasaki Voyager and bought the new Goldwing that day.
It took a while for the new Goldwing to arrive, but Doug kept me informed the whole time. It finally arrived on a Saturday while I was out of town. We arranged for it to be delivered the next Saturday morning. Everything was ready when I arrived. The bike was clean and ready to go. Doug went over the controls and features with us and made sure we were comfortable with the new bike. We rode off as very satisfied customers.
Later that day I discovered that I still had a spare key from my Kawasaki in my pocket. I dropped by the showroom to give it to Doug. When I asked for him I was told he wasn’t in as it was his day off. That’s when I realized he had come in on his day off again. Thanks Doug from the way you treated us I would not have known you were sacrificing your family time just so that we were comfortable with our new ride.
It was a pleasure doing business with Doug Wiley and the San Diego House of Motorcycles.
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| By: Jim San Diego,CA |
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"I came in for an inspection on a recent used bike purchase and the service staff was EXTREMELY helpful and explained everything that was needed. There was nothing that I didn't expect to be fixed and the labor price was right in line with other shops. They even took the time to speak with me after I left about a comment on the inspection sheet that I missed while in the shop. Thanks taking care of me, making me feel safe, and that you are looking out for me on the road. I will recommend you to anyone... THANKS!!"
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| By: Wendy Coronado,CA |
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"I was nervous about getting getting my first bike, everyone at House was great and very informative. I got a great deal and I love my bike! Thanks House!"
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| By: Mike San Diego,CA |
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"I bought a Raven R1 from House. I used to be a Fun Bike customer, but the customer service and overall atmosphere at House has made me change my loyalties. These guys are awesome. I had a problem with my bike, they jumped in and fixed it for me with a smile. Cal in the internet department sold me my bike. I recommend him and the House staff to anyone I talk too. "
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| By: Taylor San Diego,CA |
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"Very good at the way these guys do their job. Not pushy like a car salesman but there in case you need them for anything. A very relaxing experience spending $20 at House Of Motorcycles. They know what they're there for, ask if they don't know and make sure you're satisfied with the answer before you leave. GOOD JOB!"
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| By: Rick Chula Vista,CA |
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